Here are more experiences shared by our customers...

Goulding's Wholesale - Confectionery/Grocery

Making the Decision to Control Costs and Maintain High Service Levels:  Family Business Leverages IT in Newfoundland

   Beothic Fish Processors Ltd. - Fish Processor/Exporter

   Newfoundland-Based Company Nets Improved Fish Processing Payroll

What are customer's saying about DPS solutions?

"In addition to a significant increase in business, Flash has led to better customer service, increased customer loyalty, and fewer calls into the customer service department." - Bob Fisher, MIS, Franklin Machine Products , N.J. USA

"Because of the management controls and reporting provided by the DPS Extend system, we believe we have increased our bottom line by at least 3%". - Melvin Goulding, General Manager, Goulding’s Wholesale Ltd., Gambo, Newfoundland, Canada.

"We estimate that it costs a minimum of $85 to reship an incorrect order," reports Kevin Courter. (Using DPS Zap) We believe we have 2-3 fewer shipping errors each day. That’s another $250/day or roughly another $50,000 (in savings) annually."  - Kevin Courter, Courter Co., Indianapolis, Indiana, USA.

It was a logical step to select the DPS Flash™ e-business solution offered by DPS, Inc. "We have VERY happy customers," "They love the site, love the way it works, love the way it looks. It’s been a really good experience." In less than five months since the first customer use, 33 customers placed orders totaling more than $1M in sales. Overall results include an 11% increase in sales with a 13% reduction in number of orders.  - Stacey Reid, Project Manager, United Automatic Heating Supply, Cleveland, Ohio, USA.

"The accuracy of available-to-sell inventory numbers has improved our customer service, and our customers are asking how we know the information so quickly." ... "I told everyone in our company, 'If you need to know something about the business, just ask,' because it's in the (Extend) system." - Geoffrey Bourne, Finance Director, Collins Limited, Barbados

"With the DPS system, we doubled our inventory turns in a short period of time and practically eliminated dead inventory because we were able to track it so much better and order much better." - M ike Sogard, President, Safety Corporation, Indianapolis, Indiana, USA

" The (DPS Extend) system opened up exciting additional ways and means of offering services to customers. Essentially, we are streamlining supply chain management whereby the complexities of the supply chain are reduced for both the supplier and the distributor." - Stuart Diesel, General Manager, Hydraulic Equipment Supermarkets, Gloucester, England, UK

" The DPS PocketFlash (handheld) solution provides us the ability to take all of our product information to the customer. Using PocketFlash we have found far fewer errors and are better able to service our customers." ..."our sales reps find they've been able to increase sales."  - William Cash, Jr., Financial Controller, Lowe's Wholesale Drug Agencies, Nassau, Bahamas.

"At first we were concerned about not having a local support team and having to depend on telephone communications. We found this not to be a problem because DPS just calls us before they dial into our system via modem and can sign on with secured access to load program fixes or troubleshoot other problems. No matter what kind of problem we have we can work through it."  - Valerie Lowe, Director, Lowe's Wholesale, Nassau, Bahamas

"...We've been associated with DPS for the past 10 years...their (Extend) software application represents an important aspect of our success over the past years as it has helped us to manage our business more effectively." - Peter Rose, Director of Finance, F.J. Wadden & Sons Ltd., St. John's, NL, Canada

"As a small Distributor we are faced with having to perform multiple functions in order to satisfy our customers. Every employee is, in a way, a master at various tasks. We are not in a position to hire and retain a full time IT manager and, therefore, face many challenges in the operation and maintenance of our system. We rely heavily in the assistance and experienced back up that the DPS team provides, from the simplest to the most complex situations, they are always there for us, 24/7, providing quality guidance in a language we can relate to, helping us resolve issues and keeping our system in shape so we can concentrate on what we do best: Serving our clients." - Jose Fernando Pelaez, V.P. Operations & General Manager, RST Sales Corp., Mississauga, Ontario, Canada

"The DPS Extend system and IBM iSeries server are an asset to our business by providing useful and timely information on all aspects of our operations. The system is easy to manage and has been able to accommodate our business needs as we’ve grown from 3 branches in 1990, to 8 branches today. We are pleased to offer this recommendation to any business considering the DPS solution. They have honored their commitments and have provided strong support to us over the years." - Robert Nash, Administration Manager, City Tire & Auto Centre Limited, St. John's, NL, Canada

"Right now there are one and half full time positions on fish payroll (... our responsibilities are not only fish payroll). If we didn't have the DPS fish payroll program and went manual, we would probably need 2 1/2 - 3 positions as we had before the fish payroll program was implemented."  - Kathy Warren, Fish Payroll Administrator, Woodman's Sea Products, Trinity Bay, NL, Canada

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