Do You Bring Value to Your Customer Relationships?
Get connected...with your customers
The search for ways to increase sales and decrease costs is never-ending. With increasing challenges presented by customers and emerging competitors, Wholesaler-Distributors (W/D) are turning to web-based customer self-service applications. The promise of business web sites of years past is being fulfilled by web solutions offering improvements in sales, productivity and customer retention.
When Jim Haskell acquired United Automatic Heating Supply in April of 2002, one of his immediate goals was to make a positive impact. Stacey Reid, United Project Manager, stated: “Jim wanted to differentiate our services and get ahead of the curve in our industry. We wanted to make a strong statement in the marketplace about who we are going to be.”
Upon acquisition Haskell began building a team of skilled professionals who could share and implement his vision. Recognizing that effective use of technology would be a cornerstone to controlling costs while bringing more value to customers, Haskell’s team undertook a number of sweeping changes to enhance/improve customer and supplier relationships. But a major impact on existing methods of customer service was the decision to develop a secure "EasyOrder" web site and offer real-time product pricing and availability, order creation, and order status inquiry. More 
For more ideas about bringing value to your customer relationships, visit our Distribution Industry News page.
DPS Flash™ -- The path to eBusiness - in a flash.
If you’re contemplating a shift to an e-Business model, talk with the DPS eBusiness Team. We provide e-Business integration software and services designed specifically for mid-sized companies. More
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